Drive performance with “in the moment“ observations, store visits and retail audits
With the Review retail observation and audit app, your frontline retail sales team deliver a consistent customer experience, a compliant environment and a streamlined sales journey that drives performance.
Coach a consistent customer journey that meets customer needs
Too often, store reps are over-eager, jumping straight into a sales pitch without understanding anything about the customer's circumstances—from the start, the focus is entirely on the product.
This leads to the customer needs not being met, and you watch them walk out empty-handed.
In the Review retail audit app, your sales team perform fast, “in the moment” sales observations, mapped to your ideal customer journey and focused on your customer needs. Your sales experience improves, every time.
Spend every store visit and audit on what matters to drive sales
Without structure, every retail audit or store visit is left to each person's own style, process and opinion.
This leads to frustrating, inconsistent store visits, missing the needs of the store, the staff and the customers.
With the Review retail visits and audit app, uncover the moments that matter and spend your time in each store creating an environment that improves the customer experience, enhances the employee experience and leave staff ready to grow sales.
Focus your in store retail execution to continuously improve sales
Without effective processes, your employees’ time ends up spent in the back office, completing admin, spreadsheets and paperwork. This means they aren’t meeting the needs of the store on the shop floor.
With the Review retail audit and checklist app, your staff can complete your checks “in the moment”, improving the quality, consistency and speed of audits.
This means a better store environment, increased compliance and safety, leading to a store that’s in the best shape and ready to sell.
Score everything to learn from simple, meaningful insights
Every retail audit, checklist, observation or visit is significant, but the real value comes when you find the rising or common issues across your store.
Paper or spreadsheets only offer a snapshot in time. Review's bird’s-eye view gives you a real-time view of your performance, gaps and compliance in your stores retail audits.
Scoring allows an unbiased, straightforward comparison between reports, regions, stores and sales teams.
Close the loop with tasks & action plans
Completing retail audits, observations, and meeting regulatory requirements aren't about scoring 100% every time, but having the systems and processes to rectify the issues that come up.
Set tasks “in the moment” from the Review retail audit app to ensure you meet standards, coach missed sales techniques, and rectify compliance gaps.
Corrective actions no longer slip a busy manager’s mind, get lost in emails, or are forgotten on post-it notes in the back office.
200%
Increase in sales
65%
of staff want more feedback
4x
Faster audits
-
Mobile & web audit apps
Say goodbye to paper or the rush to find a pen. Complete your retail audits in app on corporate or personal devices - iOS, Android and the web.
-
Photos & questions
Every question can have optional or mandatory notes and photos with the ability to annotate images with a drawing or text for improved clarity.
-
Tasks & action plans
Each employee has a dedicated tasklist, with due dates and timelines to close the loop.
-
Instant insight
Review instantly updates, giving you a real-time bird’s-eye view across your team. Quickly export to CSV and compare across your organisation.
-
No Wi-Fi needed
The app seamlessly transitions into offline mode when no network is detected so you can effortlessly continue working on reviews, ensuring uninterrupted productivity.
-
Single Sign-On
With single sign-on, your employees can log in with their existing company account like Office 365 or Active Directory.
❌ Before Review
Retail audits and observations aren't happening because:
There’s no structure in place, meaning upsells, standards and visits are forgotten.
Rushing to find pen & paper or the latest spreadsheet leads to missed reports.
Completed reports get lost in filing cabinets, spreadsheets and emails.
There's no consistent standard between areas, managers and teams.
Nothing changes after each retail audit, observation or checklist.
✅ With Review
Simpler, instant retail audits and observations in app mean:
A clear framework is in place, driving consistency which leads to better sales.
Coaching, retail audits, checklists and observations happen in real-time, every day.
Bird’s-eye view and instant analytics give you visibility and insight across the organisation.
Audits and checklists are consistent between teams with structured templates and standards.
Assigned tasks and action plans to resolve issues and see meaningful progress.
Get started with your retail audit app now
Get a bird’s-eye view across your sales teams with digital observations, checklists and a retail audit app.
Quickly uncover the positive and negative moments across your teams.
Close the loop with instant action plans and assigned tasks.
These all lead to a better customer experience, improved compliance and an increase in sales and upselling.
